Shipping policy
Shipping Policy
Last Updated: July 2026
Thank you for shopping with Crafted Pour. We are committed to processing and delivering your order as quickly as possible.
Please review our shipping policy below.
Shipping Destinations
At this time, we only ship within the United States.
We currently do not offer international shipping.
Order Processing
Orders are processed within 1–3 business days (Monday through Friday, excluding holidays).
Once your order has been shipped, you will receive a confirmation email with your tracking information.
Please note that processing times may be slightly longer during holidays or promotional periods.
Delivery Time
Estimated delivery time within the United States:
5–8 Business Days
Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, or other unforeseen circumstances.
Shipping Rates
Shipping costs are calculated at checkout based on your order and delivery location.
We may offer Free Shipping on qualifying orders during special promotions.
Order Tracking
After your order has been shipped, you will receive an email containing a tracking number.
Tracking information may take 24–48 hours to become active.
Incorrect Shipping Address
Please double-check your shipping address before placing your order.
If an incorrect address is provided and your order has already been processed or shipped, we may be unable to make changes.
Any additional shipping costs resulting from an incorrect address will be the customer's responsibility.
Lost, Delayed, or Stolen Packages
Once an order has been handed over to the shipping carrier, delivery times are managed by the carrier.
If your package is delayed, lost, or marked as delivered but cannot be located, please contact the carrier first.
If you need additional assistance, contact our customer support team, and we'll do our best to help resolve the issue.
Damaged Items
If your order arrives damaged or defective, please contact us within 7 days of delivery.
Please include:
- Your order number
- Photos of the damaged product
- Photos of the packaging
- A brief description of the issue
We'll review your request and provide a replacement or refund when appropriate.
Multiple Shipments
If your order contains multiple items, they may arrive in separate packages depending on product availability or warehouse locations.
If this happens, you'll receive separate tracking information for each shipment.
Questions?
If you have any questions regarding shipping, please contact us:
Crafted Pour
Email: craftedpour.sp@gmail.com
Customer Support Hours:
Monday – Friday
9:00 AM – 5:00 PM (EST)
We aim to respond to all inquiries within 24 business hours.