Refund policy

Return & Refund Policy

Last Updated: July 2026

At Crafted Pour, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 30 days of receiving your order.

To be eligible for a return, your item must:

  • Be unused and in its original condition.
  • Be returned in the original packaging.
  • Include all accessories and documentation (if applicable).
  • Be accompanied by proof of purchase or your order number.

Items returned without prior authorization may not be accepted.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or defective:

  • Personalized or custom-made products
  • Gift cards
  • Clearance or final sale items
  • Digital products (if applicable)

Damaged or Incorrect Items

Please inspect your order upon arrival.

If you receive:

  • A damaged item
  • A defective product
  • The wrong item

Please contact us within 7 days of delivery.

Include:

  • Your order number
  • A brief description of the issue
  • Clear photos of the product and packaging

We'll review your request and arrange a replacement or refund if applicable.

Refunds

Once we receive and inspect your returned item, we'll notify you of the status of your refund.

If approved, your refund will be issued to your original payment method.

Please allow:

  • 3–5 business days for us to inspect your return.
  • 5–10 business days for your bank or payment provider to process the refund.

Shipping fees are non-refundable unless the return is due to our error.

Return Shipping

If the return is due to a change of mind, the customer is responsible for return shipping costs.

If the item is damaged, defective, or incorrect due to our mistake, we'll cover the return shipping costs or provide an appropriate solution.

Exchanges

We currently replace items only if they are defective, damaged, or incorrectly shipped.

If you would like a different product, please place a new order after your return has been processed.

Order Cancellations

Orders may be canceled within 12 hours of purchase.

Once an order has entered processing or has been shipped, it can no longer be canceled.

Late or Missing Refunds

If you haven't received your refund:

  1. Check your bank account.
  2. Contact your credit card company.
  3. Contact your bank, as processing times may vary.

If you've completed these steps and still haven't received your refund, please contact us.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: Craftedpour.sp@gmail.com

We aim to respond within 24–48 business hours.